Frequently Asked Questions
You can count on WellExpert to answer all your questions about custom window well covers and all related window well products, because keeping our customers informed makes for happy customers.
Window Well Covers
The construction of our custom window well covers combine a surface material made from Lexan, a nearly indestructible translucent polycarbonate material; along with a support structure is made from anodized aluminum angle iron.
Our custom-made window well covers offer several advantages. First, they help keep your well clean and dry by keeping out rain, snow, dirt and debris. Next, they keep your well safe by protecting children, adults, pets and wild animals from accidentally falling in. Last, but not least, they keep your home secure by protecting against window well break-ins.
No, in most cases, customers are surprised to find just how affordable custom made, lifetime warranted covers can be. Even the best store-bought covers (which are a vastly inferior product) are not much less expensive, especially when you consider the fact that it will take several hours of your time to construct them. With one simple phone call, we can have you fully equipped with high quality, lifetime warranted covers in just a few days.
No, our custom-made window well covers rest on the top lip of your well with the main support flush along the wall. Our covers are not attached to the wall in any way because the cover must fully release from the well in the case of an egress emergency. This is in compliance with the IRC (International Residential Code) as it pertains to window wells.
In many window wells, the top of the window itself can extend higher than the top of the window well liner. In this case we can still make a custom window well cover, but we will also have to enhance your cover a bit more to give it that perfect fit. There are a couple options - extensions or risers. You can learn more and see pictures on our window well riser and extension page here.
At WellExpert, we have a perfected both our computerized scheduling system and our efficient on-site construction to allow us to complete most well cover installations within just a week after an order is placed. Depending on the number of window well covers, we can usually complete the fabrication and installation of your covers in about an hour or two.
No, you don’t need to be home when we come to install your custom window well covers. In fact, over 90% of the time our customers are not at home. We do not need to get inside your home for any reason. We do all of our work from outside the home and fabricate your window well covers right inside our specially designed work trucks. We will need access to any fenced in spaces and we will also need to plug into an electrical outlet on the outside of your home.
Basement Replacement Windows
No, egress windows are designed to completely pop in and out of the frame as a safety feature. Most times, the window can just be swapped out without making any changes to the existing frame.
We can often install a new premium replacement window for you in about 30 minutes
These windows will fit standard pour in place metal buck frames common in most below grade basements. In the event the window does not fit, we will just bring it back with us at no charge. Or, we can custom order the perfect size window. This usually doesn’t cost any more and only takes about 2 weeks to make.
Yes, an adult needs to be home to let our installer into the basement.
The windows come with the manufacturer’s warranty which states they are to be free from defects in workmanship and material for a period of 10 years from installation.
The metal buck frame that lines the opening where the windows are installed is a part of the foundation. We do not remove or replace the buck frame as a part of our window installation. If the metal buck frame is rusted, we suggest to have a painter or handyman (or tackle the project yourself) restore the buck frame before we install our new window. We are more than happy to provide referrals or product information used to treat the buck frames.
Window Well PIcture Scenes
No, egress windows are designed to completely pop in and out of the frame as a safety feature. Most times, the window can just be swapped out without making any changes to the existing frame.
We can often install a new premium replacement window for you in about 30 minutes
These windows will fit standard pour in place metal buck frames common in most below grade basements. In the event the window does not fit, we will just bring it back with us at no charge. Or, we can custom order the perfect size window. This usually doesn’t cost any more and only takes about 2 weeks to make.
Yes, an adult needs to be home to let our installer into the basement.
The windows come with the manufacturer’s warranty which states they are to be free from defects in workmanship and material for a period of 10 years from installation.
The metal buck frame that lines the opening where the windows are installed is a part of the foundation. We do not remove or replace the buck frame as a part of our window installation. If the metal buck frame is rusted, we suggest to have a painter or handyman (or tackle the project yourself) restore the buck frame before we install our new window. We are more than happy to provide referrals or product information used to treat the buck frames.
We can install a well scene into most any window well that has a metal well liner (which is 98% of all wells). We can even install a well scene into some concrete/masonry wells (depending on the size and shape).
Window well scenes come in 2 different sizes, 120”x60” and 100”x60”. Your WellExpert consultant will recommend which size is best for your wells. We will trim the scene so it fits your well perfectly.
The well scenes are made with the very durable material styrene which is a type of vinyl. As long as you have proper well covers on your wells, the scenes hold up great and last for many years to come. We’ve heard from clients that had their well scenes installed 20 years ago and they still look new.
